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Returns
Our 30-Day Guarantee
Scent is personal. If a candle isn't right for you within 30 days of receiving it, reach out — no returns required. We'll issue a refund or send a replacement scent that suits you better.
Damaged in Transit
If your candle arrives broken, please email us within 7 days with a photo of the damage. We'll ship a replacement immediately at no cost.
How to Reach Us
Email hello@emberandwick.com with your order number and a note about what didn't work. We aim to reply within one business day.
Exclusions
Gift cards and limited-edition seasonal candles are final sale. Everything else is covered by our happiness guarantee.